The Care Quality Commission
  • Dentist
  • Dentist

Archived: Station Road Dental Practice Limited

Station Road, Robin Hoods Bay, Whitby, North Yorkshire, YO22 4RA (01947) 880328

Provided and run by:
Station Road Dental Practice Limited

Important: The provider of this service changed. See new profile

All Inspections

3 November 2016

During a routine inspection

We carried out an announced comprehensive inspection on 3 November 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Station Road Dental Practice Limited is situated in Robin Hoods Bay near Whitby, North Yorkshire. It offers NHS dental treatment to patients of all ages but also offers private dental treatments. The services include preventative advice and treatment and routine restorative dental care.

The practice is located within a GP surgery. There is one dental surgery and a decontamination room. The waiting area and reception area are shared with the GP surgery. All of the facilities are on the ground floor of the premises along with accessible toilet facilities.

There is one dentist, two dental nurses and one receptionist.

The opening hours are Monday, Tuesday, Thursday and Friday from 9-00am to 5-00pm. They are closed for lunch between 12-30pm and 2-00pm.

The practice owner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

During the inspection received feedback from 24 patients. The patients were generally positive about the care and treatment they received at the practice. Comments included staff were friendly polite and considerate. They also commented the dentist explained treatments clearly and the practice was clean and hygienic.

Our key findings were:

  • The practice was visibly clean and uncluttered.
  • The practice had systems in place to assess and manage risks to patients and staff including health and safety and the management of medical emergencies.
  • Staff were qualified and had received training appropriate to their roles.
  • Patients were involved in making decisions about their treatment and were given clear explanations about their proposed treatment including costs, benefits and risks.
  • Staff were aware of current best practice guidelines.
  • Oral health advice and treatment were provided in-line with the ‘Delivering Better Oral Health’ toolkit (DBOH).
  • We observed patients were treated with kindness and respect by staff.
  • There was a warm and welcoming feel to the practice.
  • Staff ensured there was sufficient time to explain fully the care and treatment they were providing in a way patients understood.
  • The practice had a complaints system in place and there was an openness and transparency in how these were dealt with.
  • Patients were able to make routine and emergency appointments when needed.
  • There were some areas for improvement within the governance arrangements.
  • Some dental care records were not completed and others we reviewed had errors in them.

There were areas where the provider could make improvements and should:

  • Review staff awareness of Gillick competency and ensure all staff are aware of their responsibilities.
  • Review the practice’s infection control procedures and protocols giving due regard to guidelines issued by the Department of Health - Health Technical Memorandum 01-05: Decontamination in primary care dental practices and The Health and Social Care Act 2008: ‘Code of Practice about the prevention and control of infections and related guidance.
  • Review the practice's protocols for completion of dental records giving due regard to guidance provided by the Faculty of General Dental Practice regarding clinical examinations and record keeping.
  • Review the practice's recruitment policy and procedures to ensure immunity to Hepatitis B is requested and recorded suitably.
  • Review the practice’s process for ensuring staff are up to date with their continuous professional development.
  • Review the availability of a practice information leaflet.

6 June 2013

During a routine inspection

We spoke with patients during this visit. They told us that the dentist always explained their treatment and what it would cost. They told us that staff were always friendly and treated them with respect at all times. We looked at patient records and these reflected the treatment that people had told us about. One person said "The dentist also does the dental hygiene checks and this is a big improvement in the service". Another said "The service is excellent and they are relaxed and can be fun in the surgery".

We saw that the surgery was well maintained and there were regular audits carried out to ensure that any repairs needed were carried out quickly. It was accessible to patients who had mobility problems.

The surgery was clean and there were systems in place to ensure staff followed infection control policies and procedures.

Staff were employed appropriately and they had proper checks to ensure they were able to work with vulnerable people.

The complaints policy was given to everyone and gave clear instructions on how to complain. The service has received no complaints in the last two years.