A single inspector carried out this inspection. Below is a summary of what we found. The summary describes what people using the service, their relatives and the staff told us, what we observed and the records we looked at. During the inspection we met the six people who were using the service and spoke with three care staff, the manager and the deputy manager. We also spoke with three relatives of people who used the service and we spoke with two external social care professionals.If you want to see the evidence that supports our summary please read the full report.
Is the service safe?
People who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
People who use the service were protected against the risk of unlawful or excessive control or restraint because the provider had made suitable arrangements.
CQC monitors the operations of the Deprivation of Liberty Safeguards (DoLS) and the Mental Capacity Act. The provider had appropriately submitted DoLS applications and were awaiting a response those applications. We saw that staff were provided with training in safeguarding vulnerable adults from abuse and had received recent training in the Deprivation of Liberty Safeguards (DoLS) and the Mental Capacity Act.
People were cared for in an environment that was safe, clean and hygienic. There were enough staff on duty to meet the needs of people living at the home and a management team was available on call in case of emergencies. Relatives we spoke with were all happy with the care being delivered. One relative told us: 'The staff and care are excellent ' really happy there'.
Staff personnel files contained information required by the Health and Social Care Act. This meant the staff employed were suitable and had the skills and experience to support people living in the home.
Is the service effective?
Relatives of people using the service told us they were happy with the care and support provided. People told us they were happy with the support they received; one person told us: 'Like it here, nothing could be improved, they know me very well'. Staff had received training to meet the needs of the people living at the home.
Is the service caring?
We saw that people were supported by staff who were kind and caring towards them. We saw that staff were patient and encouraged and supported people to take part in activities they enjoyed. We observed that people were able to do things at their own pace and were not rushed.
Relatives and social care professionals told us that the staff had a good understanding of people's needs and were caring towards people. One social care professional told us: 'X receives very good care'. Another social care professional told us 'X very happy and settled, they support his needs'.
Is the service responsive?
People's needs were assessed before they moved into the home. Each person was allocated a key worker. Records confirmed people's preferences, interests and showed the care and support that had been provided. People had access to activities that were important to them and had been supported to maintain relationships with relatives.
Is the service well led?
Staff told us that they were able to talk to the senior staff when they needed to. We saw evidence of staff receiving regular supervision, training and support and attending monthly staff meetings. We saw that the views of people who used the service was regularly sought and acted on.
Relatives we spoke with told us that they had regular contact with the home and said that they could speak to the manager or staff at any time. They told us that they were kept well informed about any issues that affected their relatives.
We saw that there were systems in place to monitor and assess the quality of the service provided. These included a number of audits including health and safety, medicines, cleaning and infection control. We saw that the service had robust contingency, emergency planning in place to ensure that people using the service always had their needs met.