During a check to make sure that the improvements required had been made
The provider sent us a report of the the record keeping re audit they had completed on 27 June 2013.
The provider sent us a report of the the record keeping re audit they had completed on 27 June 2013.
We found people using the service were involved in decisions about their care and were treated with dignity and respect. They experienced treatment and care that met their needs and were protected from the risk of infection. Safeguards were in place to protect people from abuse. The provider monitored the quality of service people received; however a system was not in place to ensure checks were repeated in a timely way to ensure improvements had been made.