30 November 2022
During an inspection looking at part of the service
Wandle Healthcare Services is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection, 83 people were receiving personal care from this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
Although people's care records required more information, people felt safe and well supported by the staff team. Systems were in place to ensure safe infection control practices and where necessary, the provider took action to improve their practice. People received their medicines as prescribed. Pre-employment checks took place before staff started working with people. Staff told us they were well supported and had appropriate training required for the job.
There was a strong management team in place with shared responsibilities to ensure effective care delivery. The service supported people's choices and well-being as necessary. People felt respected and had support to make decisions where they required it. Procedures were in place to address the concerns and complaints received as necessary. Staff contacted the healthcare professionals for guidance and support when people needed it.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last overall rating for this service was good (published 19/02/2020).
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Wandle Healthcare Services on our website at www.cqc.org.uk.
Why we inspected
We carried out the inspection to check whether the provider had embedded and sustained improvements that we had noted at our previous inspection.
This was a focused inspection and the report only covers our findings in relation to the Key Questions Safe and Well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has not changed and remains good. This is based on the findings at this inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.