11 October 2013
During a routine inspection
Patients told us the receptionists were warm and friendly and dentists and nurses were highly professional. People told us they felt informed and involved in discussions about their care. Their treatment plan was always clearly explained to them. People told us the dentists always explained the risks and benefits of various treatments. Patients said they were always provided with a written estimate of the cost of treatment. People told us they were always asked to sign a consent form before treatment was provided.
The nurses told us they felt well supported by management and had opportunities to keep their training up-to-date. We saw files that contained details and certificates of training which had been undertaken by the staff.
We received positive comments about the appointment system, competence and professionalism of staff and the level of information provided when patients attended the practice.