Bupa Dental Care Hornchurch

Judgements

• Safe

  Regulations met

• Effective

  Regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Regulations met

Our view of the service

We carried out this on-site announced assessment on 30 May 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Bupa Dental Care Hornchurch is part of Bupa Dental Care, a group dental provider. The practice is in the London Borough of Havering and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 9 dentists, 3 dental hygienists, 8 qualified dental nurses, 3 receptionists, and a practice manager. The practice had 4 treatment rooms. During the assessment we spoke with 3 dentists, 2 dental nurses, 2 receptionists and the practice manager. We also spoke with the area support manager.

People's experience of this service

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 17 patients through our giving feedback on care system. The feedback we reviewed provided a positive view of the dental team and care provided by the practice. The practice sought and shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. The provider gathered feedback from staff through meetings, surveys, and informal discussions. Staff were encouraged to offer suggestions for improvements to the service and said these were listened to and acted on where appropriate. Staff gathered feedback from patients, and demonstrated a commitment to acting on feedback.