- Dentist
Sheffield Dental Centre
Report from 28 October 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site, announced assessment on 9 December 2024. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. Overall, the practice had effective systems to manage risks. We noted improvements could be made to fire and sharps safety management systems. Sheffield Dental Centre is part of Bupa a dental group provider. The practice is in Sheffield and provides private dental care and treatment for adults and children. There was step free access to the practice and parking was available near the practice at local pay and display car parks. The practice had 5 treatment rooms. During the assessment we spoke with 2 dentists, 1 dental nurse, reception staff and the practice manager.
People's experience of this service
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. Feedback provided a positive view of the dental team and care provided by the practice. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.