- Independent mental health service
Cygnet Acer Clinic
Report from 31 July 2024 assessment
Contents
Ratings
Our view of the service
Cygnet Acer Clinic is an independent hospital based in North East Derbyshire. It is made of two wards. Lower house is a 14 bed Long Stay Rehabilitation mental health ward for adult female patients with complex mental health needs. Upper House is a 14 bed acute ward for female patients with new or emerging complex mental health needs who are in mental health crisis. The Cygnet Acer Clinic was last rated as Good in June 2022. The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our onsite assessment at Lower House only on 7 August 2024. The assessment took place following a serious incident in May 2024 to assess that make sure that the provided safe care, suitable risk management procedures and the environment was safe for people who used the services. We looked three quality statements in the safe key question. During this assessment we found that leaders ensure that there was a positive culture of safety where safety events were reported and investigated. Staff and leaders ensured that the environment was safe for people who used the service. Staff worked in partnership with people to manage their risks based on the individual person’s needs.
People's experience of this service
Although people did not want to talk to us during this assessment, we observed people being relaxed in the hospital environment. It was evident in peoples care records that they had been supported by staff to maintain their safety when the voiced concerns or their risks increased. We observed that people were involved in managing their individual risk behaviours and planning care that met their needs.