27 February 2013
During a routine inspection
People told us they felt respected by staff, who they described as friendly and approachable. They told us they had been given sufficient information which had supported them to make an informed choice as to whether they wanted to have surgery. One person said, 'At the initial appointment we discussed what I wanted to have done, then they told me to go away and think about it.'
When we asked people if they would recommend the service to others, they told us they would. One person replied, 'I would highly recommend this company.'
We observed that the reception and clinical areas were clean and tidy. As we gave short notice of our inspection, we asked people if they always found it to be of the same standard. Those people who had attended the service before told us it did. One person said, 'I've no concerns' and that they had found both the clinic and hospital to be clean.
The second registered manager named in this report was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.