Cardale Park

Updated 22 July 2022

MYA Clinics Limited is an independent cosmetic surgery provider providing services to privately funded adult patients. Patients may include adults 18 – 65 years and 65 years plus.

MYA Clinics Limited provides:

• Consultations with surgeons* for cosmetic/plastic surgical procedures (physical and electronic)
• Pre- and post-operative nursing and surgeon care (physical and electronic)
• Non-surgical treatments (only performed post operatively as a revision)
• Surgical procedures performed by surgeons at the following third-party hospitals under service level agreements

First Trust Hospital, Preston

Harley Health Village, London

The London Wellbeck Hospital, London

New Victoria Hospital, Kingston upon Thames; or

Any other CQC registered and appropriate facility that may be required from time to time

*All surgeons are independent contractors with Practising Privileges which allows them to work. A practising privilege is the 'licence' agreed between individual medical professionals and a private healthcare provider.

MYA Clinics Limited registered CQC location is MYA Clinics Limited based at 1 Cardale Park, Beckwith Head Road, Harrogate, North Yorkshire, HG3 1RY. This is the corporate head office. There are six clinical hubs which sit underneath the registration where pre- and post-operative care is delivered from. These are:

MYA Leeds, Pure Offices Leeds, Turnberry Park Road, Morley, Leeds, LS27 7LE

MYA Newcastle-upon-Tyne, Coronation Building, 65 Quayside, Newcastle-upon-Tyne, NE1 3DE

MYA Manchester, Pure Offices, Cheadle Royal Business Park, Cheadle, SK8 3TD

MYA London, 3rd Floor, 75-76 Wimpole Street, London, W1G 9RS

MYA Birmingham, Consulting Rooms, Coach House, 38 Harborne Rd, Birmingham B15 3EB

MYA Bristol, 4 Redland Court Road, Bristol, BS6 7EE

Core opening hours for each clinical hub varies with some hubs only being open for three days per week.

Monday – Friday: 09.30 – 20.00

Saturday – 10.00 – 17.00

Remote access to MYA services outside of clinical hubs is Mon – Saturday.

The location is registered with the CQC to provide the following regulated activities; surgical procedures, diagnostic and screening and treatment of disease, disorder or injury.

At the time of the inspection the service directly employed a large varied team made up of clinical and non-clinical staff.

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently. This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

• conducting staff interviews using face to face and video conferencing

• requesting feedback from staff electronically

• requesting evidence from the provider

• reviewing patient records to identify issues and clarify actions taken by the provider

• a site visit to the head office and three MYA clinical hubs (Leeds, Manchester and Newcastle-upon-Tyne)

*Inspecting the third party hospital facilities where cosmetic sugery was performed did not form part of this inspection.

Staff feedback came from members of the management team, clinical and non-clinical staff.

To get to the heart of patients’ experiences of care and treatment, we asked the following questions:

Is it safe?

Is it effective?

Is it caring?

Is it responsive to people’s needs?

Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 22 July 2022

This service is rated as Outstanding overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Outstanding

Are services caring? – Good

Are services responsive? – Outstanding

Are services well-led? – Outstanding

MYA Clinics Limited is a specialist private healthcare provider. This service was registered by CQC on 23 June 2020. This is MYA Clinics Limited first inspection and was inspected as part of our inspection programme. .

We carried out an announced comprehensive inspection of MYA Clinics Limited on 30 June 2022, 4 and 6 July 2022. This included a visit to the registered location which is the head office based at 1 Cardale Park, Beckwith Head Road, Harrogate, North Yorkshire, HG3 1RY.

We also visited three of the six MYA clinical hubs on the following dates:

30 June 2022 - Pure Offices Leeds, Turnberry Park Road, Morley, Leeds, LS27 7LE

4 July 2022 – Coronation Building, 65 Quayside, Newcastle-upon-Tyne, NE1 3DE

6 July 2022 - Pure Offices, Cheadle Royal Business Park, Cheadle, SK8 3TD

Our key findings were:

• The provider had clear systems and processes to keep people safe. This included systems in respect of safeguarding, recruitment, infection prevention and control (IPC), medicines management, safety alerts and significant events
• Risks to patients were assessed, monitored and managed to mitigate risk
• The provider had systems to keep clinicians up to date with current evidence-based practice
• The provider was actively involved in quality improvement activity and worked well with other organisations, to deliver effective care and treatment
• Staff were consistent and proactive in empowering patients and supporting them to manage their own health and maximise their independence
• The service obtained consent to care and treatment in line with legislation and guidance
• Patients were involved in decisions about care and treatment and supported to do this by staff who treated them with kindness, respect and compassion
• The provider understood the needs of their patients and improved services in response to those needs. There was a proactive and inclusive approach to understanding the needs and preferences of the groups of patients who accessed the service
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs. The service ensured patients were at the center of all decision making regarding their appointments
• It was easy for people to give feedback and raise concerns about care received. The service treated concerns and complaints seriously, investigated them and shared lessons learned with all staff. The service included patients in the investigation of their complaint

We saw the following outstanding practice:

• The provider had a holistic approach to patient care and treatment. The provider was actively involved in quality improvement activity and worked well with other organisations, to deliver effective care and treatment. Opportunities to participate in benchmarking and peer review were proactively pursued. The continuing development of the staff’s skills, competence and knowledge was recognised as being integral to ensuring high-quality care. The provider and staff were committed to working collaboratively and had found innovative and efficient ways to work with other organisations to share information and coordinate patient care. Staff were consistent and proactive in empowering patients and supporting them to manage their own health and maximise their independence. The provider had comprehensive measures in place around consent and records which were actively monitored and reviewed to improve how people were involved in making decisions about their care and treatment
• The provider understood the needs of their patients and improved services in response to those needs. There was a proactive and inclusive approach to understanding the needs and preferences of the groups of patients who accessed the service. Technology was used innovatively to ensure people had timely access to treatment, support and care
• The provider ensured patients were at the center of all decision making regarding their appointments. Complaint investigations were comprehensive and the provider used innovative ways of looking into concerns, including using external people and professionals to make sure there was an independent and objective approach
• Leaders had the integrity, skills and abilities to run the service. Leaders had a deep understanding of issues, challenges and priorities in their service, and beyond They were visible and approachable. Leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care. The provider invested in innovative and best practice information systems and processes. There was a demonstrated commitment at all levels to sharing data and information proactively to drive and support internal decision making as well as system-wide working and improvement. There were high levels of staff satisfaction. There was a fully embedded and systematic approach to improvement. Improvement was seen as the way to deal with performance and for the organisation to learn. Improvement methods and skills were available and used across the organisation. Safe innovation was celebrated. There was a clear, systematic and proactive approach to seeking out and embedding new and more sustainable models of delivery. There was evidence of sharing work locally, nationally and internationally.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care