24 April 2023
During an inspection looking at part of the service
The Parklands Care Home is a residential care home providing personal care for up to 40 people. At the time of our inspection there were 27 people using the service. Some people using the service were living with dementia.
People’s experience of using this service and what we found
Since our last inspection we found the provider had employed a regional manager to guide and support the management team. Systems and processes to monitor and improve the home had been reviewed to ensure improvements were recognised and actioned on. These systems required embedding in to practice to ensure their efficacy.
Risks associated with people’s care had been identified and actions taken to mitigate risks. People received their medicines as prescribed, by staff who were trained and competent to administer medicines safely. Accidents and incidents were analysed to ensure future incidents were reduced. Staff had been recruited safely. There were enough staff available to meet people’s needs in a timely way.
Routine maintenance checks had been carried out to ensure the building was compliant with health and safety requirements. We carried out a tour of the home and found improvements in regard to infection control and prevention. We also noted some improvements to the decoration of the home which had visibly improved the home.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 13 October 2022) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Parklands Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.