The Care Quality Commission
  • Dentist
  • Dentist

London Bridge Dental Practice

108-110 Tooley Street, London, SE1 2TH (020) 7407 1920

Provided and run by:
Mr. Michael Akere

All Inspections

29 March 2022

During an inspection looking at part of the service

We carried out this announced focused comprehensive inspection on 29 March 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared to be visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The dental clinic had information governance arrangements.

Background

London Bridge Dental Practice is in the London borough of Southwark and provides private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice for a charge.

The dental team includes two principal dentists, two associate dentists, three dental nurses and two receptionists. The practice has three treatment rooms.

During the inspection we spoke with both principal dentists, two dental nurses and the receptionists. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday, Wednesday and Thursdays 8.30am to 6.00pm

Tuesday 8.30am to 7.00pm

Friday 8.30am to 4.00pm

Saturday 9.00am to 3.00pm

24 January 2020

During a routine inspection

We carried out this announced inspection on 24 January 2020 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this practice providing well-led care in accordance with the relevant regulations.

Background

London Bridge Dental Practice is located in the London Borough of Southwark and provides private dental care and treatment for adults and children. The practice is located within close proximity to public transport.

The dental team includes the principal dentist, one associate dentist and one dental nurse. The clinical team are supported by a practice manager and a receptionist. The practice has two treatment rooms, one of which is located on the ground floor.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection, we collected 30 CQC comment cards filled in by patients. During the inspection we spoke with the principal dentist, the associate dentist, one dental nurse and the receptionist.

We looked at practice policies and procedures and other records about how the service is managed.

The practice is open between:

8.30am and 6pm on Mondays and Wednesdays

8.30am and 7pm on Tuesdays and Thursdays

8.30am and 4pm on Fridays

Appointments are also available by request on Saturdays.

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had information governance arrangements.

23 January 2013

During a routine inspection

We were able to speak to two people who attended for appointments. Both were complimentary about staff and the practice. They confirmed they were given treatment options from which they could make an informed choice. Both confirmed that they were advised about the fees incurred and they were given printed treatment plans. Staff wore gloves, masks, and goggles or visors when carrying out treatment and the patients were also given protective glasses to wear. We asked both patients how easy it was to get an appointment and the first patient said no problem. The second patient told us that he had ""only telephoned two hours ago!".