• Dentist
  • Dentist

Beanhill Dental Practice

Unit 5, Perrydown, Beanhill, Milton Keynes, Buckinghamshire, MK6 4NE (01908) 696123

Provided and run by:
Rodericks Dental Partners Limited

All Inspections

8 March 2022

During an inspection looking at part of the service

We carried out this announced focused inspection on 8 March 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared to be visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation. Risk assessments were available where satisfactory evidence of conduct in previous employment (reference) requests had not been responded to.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • The dental clinic had information governance arrangements.

Background

The provider has 147 practices and this report is about Beanhill Dental Practice.

Beanhill Dental Practice is in Beanhill, Milton Keynes and provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available near the practice. The practice has made reasonable adjustments to support patients with additional needs.

The dental team includes two dentists, two dental nurses (including one trainee dental nurse), two dental hygienists, a practice manager and one receptionist. The practice has two treatment rooms.

During the inspection we spoke with one dental nurse, one receptionist and the practice manager, we also spoke with the Head of Clinical Compliance for Rodericks Dental who attended this inspection. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: Monday from 8.30am to 7pm and Tuesday to Friday from 8.30am to 5.30pm. The practice is closed daily between 12.30pm and 1.30pm for lunch.

The practice had taken steps to improve environmental sustainability. For example, where possible items were recycled, staff were instructed to turn the power off to equipment and lighting when not in use.

There were areas where the provider could make improvements. They should:

Take action to ensure audits of radiography and infection prevention and control are undertaken at regular intervals to improve the quality of the service and implement practice protocols.

9 August 2016

During a routine inspection

We carried out an announced comprehensive inspection on 9 August 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Beanhill dental practice is a general dental practice in the Beanhill area of Milton Keynes, Buckinghamshire.

The practice offers general dental treatment to adults and children on the NHS or funded privately. The premises are situated in a parade of commercial units including a medical centre. The practice has ground floor and ramp access to the treatment rooms and is wheelchair accessible.

The practice is open from 8.30 am to 7 pm on a Monday. 8.30 am to 5.30 pm Tuesday to Friday. Emergency patients can usually be seen on the day they contact the practice, a new patients can usually get an appointment within a week.

The practice manager is applying to be the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

We received 28 comments from patients who attend the practice through comments cards which were provided to the practice two weeks prior to our visit. These were wholly positive about the service provided by the practice.

Our key findings were

  • The practice was visibly clean and clutter free.
  • Patients reported that staff were friendly and kind. Their options were explained to them fully.
  • The practice had emergency medicines and equipment in line with national guidelines.
  • Infection control standards met national guidance.
  • The clinicians used nationally recognised guidelines in the care and treatment of patients.
  • A new patient appointment could usually be secured within a week, and the practice endeavoured to see emergency patients on the day they contacted the service.

There were areas where the provider could make improvements and should:

  • Review the practice’s protocols for the use of rubber dam for root canal treatment giving due regard to guidelines issued by the British Endodontic Society.
  • Review the protocols and procedures to ensure staff are up to date with their mandatory training and their Continuing Professional Development.
  • Review its audit protocols to document learning points that are shared with all relevant staff and ensure that the resulting improvements can be demonstrated as part of the audit process.

9 October 2012

During a routine inspection

People told us that this was a very good practice. One person said. "The practice is well run, well organised and it is easy to get an appointment". Another person said. "The dentist has a nice manner this helped me not to feel nervous when I was treated".

We saw that the practice was clean and well organised and that all the staff treated people with respect.