Updated 5 August 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was carried out by two Inspectors.
Service and service type
Avon Lodge is a nursing home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered manager
The home had a manager who was registered with the Care Quality Commission. However they had recently left the home. An operations manager was currently managing the home. A new manager had been recruited and were going through pre employment checks. Throughout the report we refer to the operations manager as the manager.
Notice of inspection
This inspection was unannounced.
What we did before inspection
Before the inspection we reviewed all of the information available to us, including any information of concern, notifications and the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make.
During the inspection
We spoke with the manager, admin assistant, three nurses, three staff and five people who lived at the home. We observed how staff interacted with people. We considered all this information to help us to make a judgement about the home. We looked at a range of records relating to the management of the home. This included recruitment records, people’s care records, infection control practices and quality assurance records.
We continued to review the information we received from the inspection to help us make judgements about the home.