Park House Rest Home

Updated 8 February 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This included checking the provider was meeting COVID-19 vaccination requirements. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was conducted by two inspectors.

Service and service type

Park House Rest Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave a short period of notice for the inspection because we needed to be sure that the provider or registered manager would be available to support the inspection.

What we did before the inspection

Before the inspection we reviewed the information we had received about the service, including previous inspection reports and notifications. Notifications are information about specific important events the service is legally required to send to us. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with six people who used the service about their experience of the care provided and one external professional. We spoke with six members of staff including the provider, the registered manager, the cook and care staff.

We reviewed a range of records. This included four people’s care records and five medication records. We looked at two staff files in relation to recruitment and training. We reviewed a variety of records relating to the management of the service, including quality assurance processes, policies and procedures.

After the inspection

We reviewed the evidence gathered during the inspection. We sought feedback from external professionals who work with the service and spoke to four relatives.

Updated 8 February 2022

About the service

Park House Rest Home is a residential care home providing personal care for up to 18 people. The service provides support to older people and those living with dementia. At the time of our inspection there were 10 people using the service. The home is compiled of three floors and bedrooms are located on all floors. There is a combined communal lounge and dining room and a large accessible garden.

People’s experience of using this service and what we found

People and their relatives told us they felt safe care was provided at Park House Rest Home and that staff knew how to look after them. Staff understood their safeguarding responsibilities and knew how to keep people safe from harm.

Medicines were managed safely by trained and competent staff. Medication administration records (MARs) were fully completed and regularly audited to identify any areas for development and improvement. Staff had access to medicines policies and procedures as well as best practice guidelines.

Recruitment practices were safe and there were sufficient numbers of staff available to meet people’s needs. Quality assurance processes were robust, risks to people and the environment were managed safely and people had access to appropriate equipment where needed.

Staff were motivated and enjoyed working in the home. Continuous learning was embedded in the home's culture and staff had received appropriate training to enable them to carry out their role safely.

Staff had received training in infection control, including additional training since the start of the coronavirus pandemic. They followed good infection control processes, which met government guidelines for care homes.

People told us they felt staff were caring. Staff were observed to treat people with kindness and compassion.

The provider, registered manager and staff were open and transparent. They understood their regulatory responsibilities.

People, relatives and staff said the registered manager and provider were approachable and supportive. There were effective governance systems in place to identify concerns in the service and drive improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 16 October 2019).

Why we inspected

We inspected this service as a review of the information we hold indicated improvements had been made. We were supporting the potential of increasing capacity in the local system.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Park House Rest Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.