The Care Quality Commission
  • Dentist
  • Dentist

Archived: Mydentist - Westcliffe Drive - Blackpool

81-83 Westcliffe Drive, Layton, Blackpool, Lancashire, FY3 7DH (01253) 392541

Provided and run by:
Whitecross Dental Care Limited

All Inspections

21 September 2017

During a routine inspection

We carried out this announced inspection on 21 September 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We told the NHS England area team that we were inspecting the practice. They did not provide any information of concern.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

MyDentist Westcliffe Drive is situated in the north of Blackpool and provides NHS and some private treatment to patients of all ages.

There is ramp access for people who use wheelchairs and pushchairs. Car parking spaces are available on the road near the practice.

The dental team includes four dentists, five dental nurses, of which four are trainee dental nurses, one dental hygienist, a practice manager and a receptionist. The practice has six treatment rooms of which three are situated on the ground floor.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager.

Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

The registered manager at MyDentist Westcliffe Drive was the practice manager.

On the day of inspection we collected one CQC comment card filled in by patients and reviewed information available to us electronically. This information gave us a positive view of the practice.

During the inspection we spoke with one dentist, one dental nurse, the caretaking practice manager from a sister practice, a regulatory officer, the area manager and the clinical support manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday 9am – 7pm and Tuesday to Friday 9am – 5pm.

Our key findings were:

• The practice was clean and well maintained.

• The practice had infection control procedures which reflected published guidance.

• Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.

• The practice had systems to help them manage risk.

• The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.

• The practice had thorough staff recruitment procedures.

• The staff mix of dental nurses was not robust, however the practice manager was aware of this and had systems in place to support the trainee dental nurses. A recruitment drive was on-going.

• The clinical staff provided patients’ care and treatment in line with current guidelines.

• Staff treated patients with dignity and respect and took care to protect their privacy and personal information.

• The appointment system met patients’ needs.

• The practice had effective leadership. Staff felt involved and supported and worked well as a team.

• The practice asked staff and patients for feedback about the services they provided.

• The practice dealt with complaints positively and efficiently.


During a check to make sure that the improvements required had been made

Westcliffe Dental Practice was non-compliant to outcome 7 at our last inspection. This was because the people who used the service were not always protected from the risk of abuse. Staff did not have Mental Capacity Act training. A risk assessment to identify who required a Disclosure and Barring Service (DBS) check was not available. Additionally, the provider had not completed DBS checks on some people.

The provider completed an action plan that demonstrated how they intended to address their non-compliance. We reviewed the evidence submitted by the provider since. This highlighted that Mental Capacity Act training had been provided. Provider records of team meetings showed that guidance on the Mental Capacity Act was available for staff. This had been discussed in a team meeting.

Westcliffe's risk assessment concluded that all new staff would undergo a DBS check. We have been supplied with the relevant disclosure numbers related to those checks. This meant that people using the service were protected from abuse because staff were checked properly.

30 October 2012

During a routine inspection

During our visit, we spoke with several people who had just received treatment. Everybody we spoke with expressed satisfaction with the service provided and spoke highly of the dentists and the wider staff team. People expressed confidence in the staff and felt their individual needs were understood and well met.

Comments included; “I was able to make a decision about what treatment I wanted. The dentist explained that I had two options. We talked about both and why the treatment was necessary. The dentist always tells us exactly what she is going to do”. Another person said, “Staff always explained what is going to happen and what I could expect. The dentist always makes me feel comfortable, everything is explained and they make sure I am happy with things. I am totally, totally satisfied with everything”. A third person said, “The treatment is good and very thorough. A lot of information is given, we are very satisfied”.

We talked to people about respect and if staff treated them with dignity. All responses were positive. One person said, “It helps when you walk in and the receptionists through to the nurses and the dentist are polite and helpful”. People also told us that they felt that confidentially was maintained and that private discussions or decisions were kept private.

Everybody we spoke with felt that the surgeries were always clean and tidy. People also confirmed that protective equipment such as goggles and wipes were provided during treatment”.