The Care Quality Commission
  • Dentist
  • Dentist

Archived: Mydentist - Main Street - Keighley Also known as mydentist

46 Main Street, Cross Hills, Keighley, West Yorkshire, BD20 8TQ (01535) 634115

Provided and run by:
Whitecross Dental Care Limited

All Inspections

21 February 2017

During a routine inspection

We carried out an announced comprehensive inspection on 21 February 2017 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

My Dentist - Crosshills offers a full range of dental treatments including preventative and corrective treatments for NHS adult patients and children, with, private options available. The practice is based in Crosshills in West Yorkshire. The staff consists of two dentists, four dental nurses, dental therapist, a practice manager, two receptionists and a cleaner.

The practice is in a converted building. There are two treatment rooms and a waiting/ reception room. Parking is available next to the practice. The opening hours are Monday and Wednesday 8am-5pm, Tuesday 8am-7:30pm, Thursday 8am-6pm and Friday 8am-4pm.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Our key findings were:

  • The premises were visibly clean and tidy.
  • The practice had procedures in place to record and analyse significant events and incidents.
  • Staff had received safeguarding training, and knew the process to follow to raise concerns.
  • There were sufficient numbers of suitably qualified, skilled staff to meet the needs of patients.
  • Staff had been trained to deal with medical emergencies and emergency medicines and equipment available.
  • Patients’ needs were assessed, and care and treatment were delivered, in accordance with current legislation, standards, and guidance.
  • Patients received information about their care, proposed treatment, costs, benefits, and risks and were involved in making decisions about it.
  • Staff were supported to deliver effective care, and opportunities for training and learning were available.
  • The appointment system met the needs of patients, and emergency appointments were available.
  • Services were planned and delivered to meet the needs of patients, and reasonable adjustments were made to enable patients to receive their care and treatment.
  • The practice gathered the views of patients and staff and took their views into account.
  • Staff were supervised, felt involved, and worked as a team.
  • Patients were treated with kindness and respect but we noted that patient dignity was not always up held as there wasn’t a patient toilet on the premises, which meant that patients had to seek alternative facilities.

12 April 2013

During a routine inspection

Ten people told us staff explained all the treatment options available to them and that staff respected and followed the decisions they made about their dental care. Everyone told us they had been able to book an appointment at a suitable time, some at very short notice when an emergency arose.

People told us they were satisfied with the care and treatment they received at the practice. They told us the staff were always respectful and when we asked if it was a good service they all said, "Yes." We saw that individual consent forms and medical histories had been completed and signed. We also saw that treatment records were regularly updated to reflect the changes in dental treatment.

We found people received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection. Everyone we spoke with told us the surgeries and receptions were always clean and tidy. We saw that procedures were in place to ensure that equipment was cleaned, decontaminated and sterilised. We also saw that suitable arrangements were in place to provide emergency first aid and resuscitation if needed.

Information on how to make a complaint was available to people who used the service. People confirmed that they felt able to raise any concerns they had directly with the dentist and staff if they needed to.