Archived: Fitzwarren Court

Updated 30 June 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 5 June 2017 and was announced. We gave the registered manager 48 hours’ notice of the inspection. We wanted to make sure the registered manager, or someone who could act on their behalf, would be available to support our inspection.

The inspection was completed by one inspector who visited the service and an expert by experience who contacted people who use the service by telephone. Experts by experience are people who have had a personal experience of care, either because they use (or have used) services themselves or because they care (or have cared) for someone using this type of service.

Before the inspection, we reviewed all of the information we hold about the service, including previous inspection reports and notifications sent to us by the provider. Notifications are information about specific important events the service is legally required to send to us. We obtained a provider information return (PIR). The PIR is information the provider sends us about the service.

As part of the inspection we spoke with six people who use the service and four relatives, the registered manager, deputy manager, the activities co-ordinator and four staff involved in the delivery of care to people. We looked at the records relating to care and decision making for three people who use the service. We also looked at records about the management of the service.

Updated 30 June 2017

This inspection took place on 5 June 2017 and was announced. We gave the registered manager 48 hours’ notice of the inspection. We wanted to make sure the registered manager, or someone who could act on their behalf, would be available to support our inspection.

Fitzwarren Court provides a domiciliary care service to people living in their own apartments. At the time of our visit there were 15 older people using the care and support service.

There is an onsite office from which the care and support service is managed, including facilities such as a beauty parlour, bistro and communal lounges.

People who live in Fitzwarren Court are predominately independent in their day to day living and require some additional support to maintain their independence.

At the time of our inspection there was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported to make day to day decisions such as their daily care routines, meal times and taking part in activities. The care plans were underpinned by the Mental Capacity Act 2005, which documented the decisions people could make. People had consented to their care and support package.

Care records included people’s background and detailed people’s preferences on how their care and treatment were to be delivered. There were a range of activities people could take part in if they wished.

Staff explained the procedures for safeguarding of vulnerable adults from abuse. They were able to tell us the types of abuse and their responsibilities to report abuse. We saw people approach the staff and seek interaction from them. We saw people responded in a positive manner to the staff on duty.

Risks were assessed and staff were knowledgeable about the actions needed to minimise identified risks. Risk assessments were devised on how to minimise risks identified.

Staff told us staffing levels were appropriate for them to deliver the care required in the time given.

The staff were supported to meet their roles and responsibilities. Staff attended training as set by the provider. The staff said the training was good, they attended refresher training and specific training to meet the needs of the people they cared for.

The views of people were gathered about the quality of the service.

Quality assurance systems were in place to assess the standards of care provided.