• Care Home
  • Care home

Thornton Lodge Residential Care Home

Overall: Good read more about inspection ratings

43-47 Thornton Road, Morecambe, Lancashire, LA4 5PD (01524) 410430

Provided and run by:
Morecambe Care Limited

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 18 August 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Thornton Lodge Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service did not have a manager registered with the Care Quality Commission. A new manager had been employed and was preparing to apply for registration. A registered manager is a registered person. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We contacted the local authority and healthcare services which worked with the home to gather their feedback. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with six people who used the service about their experience of the care provided. We spoke with five members of staff including the manager and four members of the care team. We also spoke with the provider’s Finance and Operations Director. We looked around the building and observed how staff interacted with people who could not easily share their views with us.

We reviewed a range of records. This included four people’s care records and medication records. We looked at two staff files in relation to recruitment and training. We also reviewed records relating to the safety and management of the service and how the provider maintained oversight of the quality of the service.

After the inspection

We contacted one social care professional who had regular contact with the service. We reviewed additional evidence we had asked the provider to send us.

Overall inspection

Good

Updated 18 August 2021

About the service

Thornton Lodge Residential Care Home is a care home providing accommodation and personal care to 32 people at the time of the inspection. The home accommodates up to 36 people in one building which has been adapted to meet people’s needs. The home provides support to older people and people who have mental health needs. Accommodation is arranged over four floors and there is a lift to support people to access the upper and lower floors.

People’s experience of using this service and what we found

People were protected from abuse and avoidable harm. The provider had identified and managed risks to people’s safety. There were enough staff to meet people’s needs. The provider used safe recruitment procedures when new staff were employed. Medicines were managed safely and people received their medicines as they needed. The staff protected people from the risk of infection. The provider had systems to learn from incidents to ensure the safety of the service.

People received person-centred care which promoted positive outcomes. The provider monitored the quality and safety of the service. They asked for people’s views and took account of their feedback to further improve the service. The provider understood and acted on their responsibilities under the duty of candour. The staff worked in partnership with other services to ensure people received appropriate care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 February 2018).

Why we inspected

We received concerns in relation to the management of risks. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this full report.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The overall rating for the service remains good. This is based on the findings at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.