11 February 2014
During a routine inspection
We observed how staff interacted with people, when they attended appointments or were on the telephone, they approached in a respectful and professional manner.
We saw ten people's treatment records which showed that they were consulted about the care they were provided with and their treatment was planned and delivered in a way which met their needs.
Staff we spoke with were able to identify different forms of abuse and knew who to contact if they had concerns. This meant that people could be assured that staff were aware of safeguarding procedures to protect children and vulnerable adults.
We found that staff were provided with appropriate continuous professional development to meet the needs of the people who used the service. There were systems in place to ensure that people were cared for and treated in a clean and hygienic environment.