Avalon Oral Care Centre

We saw that patient's views were taken into account in the way the service was provided and delivered. For example one patient told us 'They gave very detailed explanations of the treatment.' Another patient said 'I was fully involved in decisions about my treatment.'

Patient's needs were assessed and care and treatment was planned and delivered in line with their individual care plans in accordance with General Dental Council (GDC) guidance. This meant that patients received individualised oral care and treatment that they agreed to.

We saw that the premises were clean, tidy and in good order. Staff we spoke with spoke knowledgeably about decontamination and sterilisation processes they used. One patient we spoke with said 'The practice is always very clean.'

We saw documentation which confirmed that all relevant staff employed by the service held current registrations with the GDC. We also saw documents which confirmed that the service held checks with the Disclosure and Barring Service (DBS) for all staff. This meant that the service had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.