Archived: Central Dental Practice - Carlisle

We undertook this inspection to monitor the provider's compliance with this outcome. When we visited this dental practice on 18 September 2013 staff told us that they did not always feel supported and we saw that training and professional development was unsatisfactory.

During this inspection on 12 February 2014 we found that the provider had put processes in place to ensure staff received regular and documented supervision. Staff training was up to date at the time of our visit and a training plan was in place to ensure updated mandatory training was scheduled in advance.

Staff told us they were now receiving regular supervision and commented, 'My next meeting with my line manager is to take place tomorrow".

"I am treated quite well on the whole."

"I seem to have been treated okay today, the reception staff are polite."

We found that the practice respected people's right to consent to treatment and ensured that they were cared for safely and appropriately. However we were concerned about the lack of disabled access on the day of our inspection. We noted that though treatment rooms within the practice were clean and orderly the dedicated decontamination room required refurbishment. Staff told us that they did not always feel supported and we saw that training and professional development was unsatisfactory. The provider had a quality assurance system in place.