The Care Quality Commission
  • Dentist
  • Dentist

Archived: Goodwood Court Dental Surgery

52-54 Cromwell Road, Hove, East Sussex, BN3 3ER (01273) 770302

Provided and run by:
Dr. Ianne Loubser

Important: The provider of this service changed. See new profile

All Inspections

11 June 2013

During a routine inspection

During our inspection we spoke with the dentist and practice manager, a dental nurse, the receptionist and three patients who used the service. We saw that patients were involved in the planning of their own treatment and were consulted about the treatment options available to them. The dentist reviewed and updated individual treatment plans at the beginning of each visit. They told us 'We ensure our patients are aware of the treatment choice available to them, which includes the risks and benefits associated with their treatment options'.

We looked at documentation including patients' treatment records, which showed the practice was meeting individual needs and respecting patients' choice.

Patients we spoke with told us their treatment and all available options had been fully explained and discussed with them, in private, before any work was undertaken. They described the dentist as 'Excellent', 'Simply the best I have ever been to' and staff working at the practice as 'Helpful, reassuring and very professional'.

We saw the practice was accessible, clean and followed appropriate guidance in relation to infection control. Staff we spoke with confirmed feeling "valued" and "supported".

Staff we spoke with understood their roles and responsibilities regarding safeguarding vulnerable adults and children.

There were effective systems in place to assess and monitor the service and to effectively deal with complaints.