• Services in your home
  • Homecare service

All Care (GB) Limited - Basingstoke Branch

Overall: Good read more about inspection ratings

Suite 7.02 Network House,, Basing View, Basingstoke, RG21 4HG (01256) 400020

Provided and run by:
All Care (GB) Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 22 March 2019

The inspection:

• We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

• The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service, in this case services for older people and people who lived with a learning disability.

Service and service type:

• This service is a domiciliary care agency, which provides personal care to older people, young adults, people living with the experience of dementia, autism, learning disabilities and physical disabilities.

• This service also provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate the premises used for extra care housing; this inspection looked at people’s personal care and support provided by the service.

• The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

• We gave the service 48 hours’ notice of the inspection site visit because we needed to be sure arrangements could be made to meet with key staff and people who use the service.

What we did:

• Before the inspection we looked at information we held about the service

• We asked the provider to complete a Provider Information Return (PIR.) This is key information providers are required to send about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

• The law requires providers to notify us of certain events that happen during the running of a service. We reviewed notifications received since the last inspection.

• We spoke with five health and social care professionals who work with the service.

During the inspection:

• Inspection site visit activity was carried out on 11, 12 and 14 February 2019. We visited the office location on these dates to see the provider and office staff; and to review care records and policies and procedures. On 11 and 12 February 2019 we completed four home visits.

• On 11 February 2019, the Expert by Experience spoke on the phone with 14 people who use the service, to find out about their experience of the quality of care provided.

• On 13 February 2019, we spoke with 16 people living in two ‘extra care’ housing services in Andover.

• We spoke with the registered manager, the provider’s higher management team, including the nominated individual. A nominated individual has responsibility for supervising the way that regulated activity is managed by a service. We spoke with 30 staff covering every role within the service, including the site managers of the ‘extra care’ services.

• We looked at the care records of 12 people.

Overall inspection

Good

Updated 22 March 2019

About the service:

• All Care provides personal care and support to people living in their own homes and specialist ‘extra care’ housing. At the time of the inspection there were 280 people receiving personal care from the service.

• For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk.

People’s experience of using this service:

• People and their relatives consistently provided positive feedback about the quality of care they received.

• One person told us, “My care is first class. I need to choose my carers and need to know that nobody else will come. My carers are out of this world. They know me and my needs. They are the only carers I have ever trusted.”

• People were protected from avoidable harm, neglect, abuse and discrimination. Staff ensured the human rights of people who lacked a voice, were upheld and respected.

• Risks to people's safety had been identified and management plans gave staff the required guidance to mitigate these risks. Staff delivered safe care in line with people’s risk assessments.

• Without exception, staff supporting people within the ‘extra care services’ felt extremely valued and respected, and demonstrated high levels of morale.

• However, some staff supporting people in their own homes reported being frustrated by lack of communication from the management team and office based coordinators. These frustrations had been identified by the registered manager who was analysing these concerns at the time of inspection, to develop a strategy to improve communication.

• Staff had developed and maintained the required skills to meet people’s needs effectively, which led to good outcomes for people’s care and support and promoted their quality of life.

• We saw people were treated with kindness and compassion by staff who supported them to express their views and be actively involved in making decisions about their care.

• People’s care plans were comprehensive and up to date, providing staff with the required information about their needs and how to meet them.

• The registered manager and provider had worked effectively with local organisations to improve care practice and outcomes.

Rating at last inspection:

• Good. (The last inspection report was published on 13 July 2016).

Why we inspected:

• This was a planned comprehensive inspection based on the previous rating.

Follow up:

• We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.