Background to this inspection
Updated
18 February 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
This inspection took place on 3 February 2021 and was announced.
Updated
18 February 2021
About the service: Hambleton Grange is a residential care home that was providing personal care for up to 50 people aged 65 and over including people living with dementia. At the time of the inspection there were 32 people living at the service.
People’s experience of using this service: The provider had worked to make significant improvements following the last inspection. There was a culture of continuous learning and improvement. The registered manager and provider completed quality and safety checks across the service. Improvements were being made to records and audit systems. These changes had not had time to be embedded.
The service was embedded in the local community and had built links with various organisations in the Thirsk area.
People felt safe living in the service and able to request help. Systems were in place to identify risks to people and support their safety. The provider was making improvements to medicines systems and embedding these.
People could move freely around the home and had access to quiet spaces and a secure outside area. People’s care was coordinated effectively amongst the staff team and other professionals, including health services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrict way possible; the policies and systems in the service supported this practice.
People were treated with dignity and respect. Staff supported their emotional needs. Care was provided at people’s pace. People were encouraged to be independent with aspects of their care.
The lifestyle manager gathered information about people’s life histories and interests to support the delivery of person-centred care.
People knew how to provide feedback on the service. Complaints were addressed appropriately by the registered manager.
The provider was working to improve end of life care planning. Relatives gave positive feedback on how they had been supported during this life stage of their family members.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection: At the last inspection the service was rated requires improvement (published 02 March 2018).
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.