Background to this inspection
Updated
29 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the home, and to provide a rating for the home under the Care Act 2014.
Inspection team:
The inspection was carried out by one adult social care inspector.
Service and service type: Burnham Lodge is a care home providing accommodation and nursing care.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager was not available at the time of our inspection.
Notice of inspection:
The service did not have notice of our inspection.
What we did:
Prior to the inspection we reviewed all information available to us, including the Provider Information Return (PIR). This is a form completed annually by the provider to give us information about the service and any planned improvements.
As part of the inspection we spoke with seven people using the service and one visitor. We spoke with the registered nurse on duty and three care staff. We reviewed care records for three people and looked at recruitment records, complaints and records relating to the monitoring of safety and quality within the service.
Updated
29 May 2019
About the service: Burnham Lodge is a nursing home providing care and accommodation for up to 20 people. At the time of our inspection 19 people were receiving care.
People’s experience of using this service:
People received good care at the home. People told us they were happy with staff and the care they provided. We saw that people were treated with kindness dignity and respect.
Staff were positive about working at the home and told us they received good support and training to assist them in their roles. Staff told us communication was good and that staffing levels, in the main worked well. We saw that there was a calm and positive atmosphere within the home.
People’s dietary needs were clear in their care plans and where necessary staff referred people to other health professionals. This included for example, dieticians, physiotherapists and speech and language therapists. People’s health was monitored so that action could be taken if any concerns were identified.
People’s care was reviewed regularly so that care plans were up to date and reflective of people’s current needs. People were involved in the review process.
There were activities taking place if people wished to take part in them. People were aware of the activities taking place, even if they chose not to take part in them. People were given information about how to make a complaint, though people told us they had no concerns and would speak with staff if they did.
The service was well led. There was a registered manager in place, supported by registered nurses and senior staff. The service was monitored to provide an opportunity to identify and plan any improvements necessary.
Rating at last inspection: The service was last inspection in March 2018 and was rated as Requires Improvement at this time.
Why we inspected: This was a scheduled inspection, in line with the rating of the service at our previous inspection.
Follow up: ongoing monitoring.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk