28 May 2013
During a routine inspection
Staff we spoke with said good systems were in place to make sure people's privacy, dignity, and confidentially were maintained, and gave examples of how they did this. One member of staff said, 'It's definitely a good service and we always provide a very high standard of care. Everyone is given time which is so important.'
People were cared for, or supported by, suitably qualified, skilled and experienced staff.
Staff were aware of what action they should take if they suspected any abuse or if a patient made an allegation of abuse. They were confident that the management team would deal with any issues appropriately and promptly.
The provider took accounts of complaints and comments to improve the service. The provider had systems in place to check that they were providing an effective service.