Right at Home Solent

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s care, treatment and support promoted equality, removed barriers and protected their rights. People were supported to access care in ways that met their personal circumstances and protected equality characteristics. Leaders were alert to discrimination and inequality that could disadvantage different groups of people using their services. They took action to address this.

This service scored 89 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff told us how they supported people to understand their rights to receive equal care. For example, one staff member said, “I also educate [Person’s name] about her rights, that she can challenge the GP or ask for more information if she does not agree with what he proposes. This gives her more control and choice, but she is from a generation that might not easily challenge so my job is also to support her to speak up.”

People told us they received care and support that was coordinated with them and were treated fairly and with respect. They felt staff supported them to understand their rights and could rely on them to support them. People had developed trusting relationships with staff, and this helped them to have the confidence to raise any issues. One person told us, “I get on with most of the carers and that has helped me overcome many barriers of independence.” People and their relatives fed back that the service had helped them overcome various barriers to ensure they received equal care to others which was in line with their preferences.

The provider complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes. For example, to support equality and diversity within their workforce the provider had made reasonable adjustments to support staff with disabilities. People were encouraged to share their cultural preferences and support needs and the provider ensured staff were informed and educated about the cultural practices for the people they supported. The provider worked effectively within, and across organisations, to proactively address barriers to people accessing care and support. Such as, a new initiative to support people where their culture may consider outsourcing care outside of the family a taboo subject to have opportunities to get advice, guidance and respite.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.