Updated 1 January 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
One inspector carried out the inspection.
Service and service type:
This service is a domiciliary care agency. It provides personal care to people living in their own flats within one large building.
The service had a registered manager who registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The provider had delegated the responsibility of managing the service to the scheme manager.
Notice of inspection:
This inspection was announced. We gave the service 48 hours’ notice of the inspection site visit to ensure the registered manager would be present and to ensure people’s consent was gained for us to contact them for their feedback. We visited the service on 6, 7 and 9 November 2018.
What we did:
Before our inspection we took into account information we had received about and from the provider, including the provider information return (PIR) and incidents the provider must notify us about, such as abuse, serious injuries and events which may affect the running of the service.
During the inspection, we spoke with the regional director, the registered manager, the scheme manager, seven members of staff, two housing managers from the housing association, nine people and three relatives. After the inspection we obtained feedback from four healthcare professionals.
We looked at the care and medicines records for four people, staff employment records and documents relating to the quality and management of the service. Details are in the Key Questions below.