This inspection took place on 30 September 2015 and was unannounced.
Steeple View is a housing with care complex and is registered to provide personal care to people living within their own flats. The scheme has 36 flats. On the day of our inspection the manager told us there were 39 people receiving care.
There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People had been placed at risk as some aspects of medicines management were not safe. Risks to people‘s safety had not been properly identified, assessed and managed.
Recruitment procedures were robust and although there had been shortages of staff which had resulted in a high use of agency staff, new staff had recently been recruited and were due to start their employment shortly after our inspection.
Staff were provided with a variety of training which included training in recognising and responding to abuse. However, we found the provider did not respond when safeguarding concerns had been identified in taking action to report to relevant authorities in line with local safeguarding protocols. Steps had not been taken to analyse incidents with outcomes to mitigate further risks to people’s welfare and safety.
People were supported to maintain good health and have access to healthcare services. Where risks of malnutrition had been identified guidance for staff had been provided within people’s care plans.
People’s consent to care and treatment had been sought in line with legislation and guidance.
Staff demonstrated kindness and compassion towards people. People were treated with respect and their dignity was protected when staff supported them with personal care. People had been involved in the planning of their care and had been given information about the service. This meant they knew what to expect in terms of their care package and timings of support visits from care staff.
People found the management team approachable and available when needed. Staff experienced positive team working.
During this inspection we identified a number of breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of the full version of the report.
This inspection took place on 30 September 2015 and was unannounced.
Steeple View is a housing with care complex and is registered to provide personal care to people living within their own flats. The scheme has 36 flats. On the day of our inspection the manager told us there were 39 people receiving care.
There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People had been placed at risk as some aspects of medicines management were not safe. Risks to people‘s safety had not been properly identified, assessed and managed.
During this inspection we identified a number of breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of the full version of the report.