11 October 2017
During a routine inspection
Maple House provides personal care and accommodation for up to eight adults with a learning disability. At the time of our visit, seven people were using the service.
There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
There were systems in place to protect people from the risk of harm. Staff knew how to identify abuse and where they should report their concerns. People were protected from the risk of avoidable harm by having appropriate risk assessments in place.
The provider had effective recruitment procedures to make safe recruitment decisions when employing new staff. We saw staffing levels were sufficient to meet people’s needs.
There was an on-going training programme in place for staff to ensure they were kept up to date and aware of current good practice. They received regular supervision to monitor their performance and development needs.
People were treated with kindness and respect. Staff promoted people’s independence and their privacy were respected. We found support plans were individualised and reflected each person’s needs and preferences.
People’s medicines were managed safely and people received appropriate healthcare support. People were supported to eat and drink enough to help keep them healthy.
Staff sought people’s consent before providing care and support. Information about advocacy services was available to people who used the service.
There were systems were in place to monitor and check the quality of care provided to improve the service and take action when required. Complaints and concerns were dealt with appropriately.