Manor Gate Care Home

Updated 7 November 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

Two inspectors carried out the inspection.

Service and service type

Manor Gate Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with four people who used the service and a relative about their experience of the care provided. We spoke with five members of staff including the registered manager, care workers, the chef and activities organiser. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included three people’s care records and associated medicine records. We looked at two staff files in relation to recruitment and staff supervision and reviewed records relating to the management of the service.

After the inspection

We contacted the registered manager to seek clarification and validate the evidence found.

Updated 7 November 2019

About the service

Manor Gate Care Home is a residential care home providing personal care for up to 18 people in an adapted building. The range of care needs include people aged 65 and over and people living with dementia. At the time of the inspection 17 people were using the service.

People’s experience of using this service and what we found

People benefited from the environmental improvements since the last inspection. Although some parts of the accommodation still needed attention plans were in place for the development of the service and to continually improve environmental standards. We have made a recommendation regarding following best practice guidance when refurbishing the service.

Effective management systems were in place to safeguard people and promote their health and wellbeing. Risks were well managed, and staff worked with health and social care professionals to ensure people received the support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a relaxed atmosphere and good professional relationships existed between people who used the service, relatives and staff. People told us staff were kind and caring. Staff enjoyed their work. They told us they felt the registered manager was approachable and listened to them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.