The Care Quality Commission
  • Doctor
  • GP practice

Archived: New Cross Health Centre

Overall: Good read more about inspection ratings

40 Goodwood Road, London, SE14 6BL (020) 3049 2249

Provided and run by:
Hurley Clinic Partnership

All Inspections

13 October 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of New Cross Health Centre on 24 February 2016. A breach of legal requirements was found. After the comprehensive inspection, the practice wrote to us to say what they would do to meet the legal requirements in relation to the breaches of regulation 17 Good Governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

We undertook this focussed inspection on 13 October 2016 to check that they had followed their plan and to confirm that they now met the legal requirements. This report covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for New Cross Health Centre on our website at www.cqc.org.uk.

Overall the practice was rated as good. They were rated as requires improvement for providing effective services at the inspection on 24 February 2016. Following the focussed inspection we found the practice to be good for providing effective services.

Our key findings across all the areas we inspected were as follows:

  • The practice provided evidence of quality improvement, including clinical audit.
  • The practice had reduced the level of exception reporting for QOF such that it was in line with the national average.
  • The practice had developed care plans for the majority of patients on the mental health register.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

24 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at New Cross Health Centre on 24 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The area where the practice must make improvement is:

  • The practice must ensure that adequate clinical audits are completed to ensure that effective care is provided.

The areas where the provider should make improvement are:

  • The practice should review the level of QOF exception reporting, which was significantly higher than the national average.

  • The practice should review follow up procedures in place for patients with poor mental health to ensure their needs are met.

  • Review how they identify carers so their needs can be met.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice