We carried out a review of the data available to us about Westfield House Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Westfield House Care Home, you can give feedback on this service.
Westfield House care home is a nursing home providing nursing and personal care for up to 31 people in one adapted building. There were 23 people living in the home at the time of the inspection.
We found the following examples of good practice.
¿ Systems in place allowed for people to be admitted to the home safely.
¿ National guidance was followed on the use of personal protective equipment (PPE). There was clear signage on the correct use of PPE and handwashing techniques.
¿ A detailed risk assessment was in place for ensuring safe visits by all visitors, this included a booking system to allow for social distancing, visitor agreement form, health screening and use of PPE. Local restrictions on visiting were in place at the time of the inspection and alternative measures such as video calls were being used.
¿ The environment was very clean. Additional cleaning was taking place including of frequently touched surfaces.
¿ Staff handovers were completed electronically to prevent staff gathering.
¿ Staff had been consulted with about their specific risks or concerns. Each staff member had had a detailed risk assessment and health risk assessment.
Further information is in the detailed findings below.
Westfield House is a care home with nursing. It provides accommodation and care to a maximum of 31 people over the age of 18. The service supports older and younger adults who may be living with dementia, have a sensory impairment, physical disability or a mental health condition. At the time of our inspection there were 23 people using the service, 19 of whom required nursing care.
The provider is required to have a registered manager in post and on the day of our inspection there was a registered manager at this service. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Throughout this report we will refer to the registered manager as ‘the manager’.
Medicine management practices were being reviewed by the manager and action was taken to ensure medicines were given safely and as prescribed by people’s GPs.
Infection prevention and control practices within the service ensured the environment was clean and hygienic, but care staff and the laundry staff needed to work together to ensure best practice was followed.
People told us they felt safe and were well cared for. There were sufficient staff employed to assist people in a timely way and recruitment of staff was carried out safely.
People that used the service were supported by qualified and competent staff that were regularly supervised and appraised regarding their personal performance. Communication was effective, people’s mental capacity was appropriately assessed and their rights were protected.
People had their health and social care needs assessed and plans of care were developed to guide staff in how to support people. The plans of care were individualised to include preferences and likes and dislikes. People who used the service received additional care and treatment from health professionals based in the community. People had risk assessments in their care files to help minimise risks whilst still supporting people to make choices and decisions.
Staff were knowledgeable about people’s individual care needs and care plans were person centred and detailed. There was a range of social activities available and people’s spiritual needs were met through in-house services and one-to-one pastoral care when requested.
People told us that the service was well managed and organised. The manager assessed and monitored the quality of care provided to people. People and staff were asked for their views and their suggestions were used to continuously improve the service.