Updated 8 July 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 17 and 19 May 2016 and was announced. The provider was given 48 hours’ notice because the location provides a supported living service for people in their own homes. People are often out during the day and we needed to be sure that someone would be in so we asked the registered manager to arrange some visits for us to be done on 17 May 2016. On 19 May 2016 we visited the provider’s office to look at some records .
The inspection was carried out by one inspector.
As part of our inspection we reviewed records held by CQC which included notifications and other
correspondence we received. A notification is information about important events which the registered person is required to send us by law. The provider also completed a Provider Information Return (PIR) before our inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to plan our inspection and ensure that any areas of concern were looked at.
Along with the PIR, the provider sent us a contact list of people who used the service, their relatives, staff employed and other professionals involved with the service. Using this information we sent out questionnaires to a range of people. We received responses from 15 people, one
relative, six staff and 10 community professionals.
During our inspection we went to the service's office and met with the registered manager and two project managers. We visited eight people in their homes and spoke with nine staff. We reviewed a variety of documents which included the care records of four people to see how their care was provided, three staff files to look at recruitment and training and other records relating to the management of the service including complaints and audits carried out to monitor and improve the service provided.