Mapleton Road

Updated 15 August 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

Service and service type

Mapleton Road care home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Mapleton road is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used information we held about the service to plan our inspection.

During the inspection

We spoke with 2 people using the service, 3 care workers, the registered manager and 7 relatives. We observed interactions between staff and people. We reviewed a range of records including care records for 5 people, risk management plans, staff files, medicine records and management records including audits and supervisions.

Updated 15 August 2023

About the service

Mapleton Road is a residential care home providing personal care to up to 24 people. The service provides support to older people some of whom maybe living with dementia. At the time of our inspection there were 22 people using the service. The care home accommodates 22 people across two separate units, each of which has separate adapted facilities. Both units specialise in providing care to people living with dementia.

People’s experience of using this service and what we found

The service kept people free from harm as much as possible including the spread of infections. Staff were confident in how to manage safeguarding concerns and how to raise them. People had risk management plans in place and staff understood people's needs. We observed some poor moving and handling procedures, we have made a recommendation about moving and handling. Medicine was managed safely. Staff were recruited safely. There was a system in place to learn lessons when things went wrong.

People had up to date care plans and guidance was available for staff to follow should they need it. People had enough to eat and drink to maintain a balanced diet. Staff promoted a healthy lifestyle. People had access to health care professionals when needed. The home was adapted to support people's needs. Relatives told us the home was nice and comfortable. Staff told us they were well supported. Staff had a good induction and training program in place to carry out their role competently. The provider was working within the principles of the Mental Capacity Act.

Relatives, staff, and people told us the home was well managed. Managers were available and kept them involved in running the service. Staff praised the management team stating they had lots of support. The registered manager understood their role and responsibilities. The home checked the quality of care on a regular basis through an auditing schedule.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 09 April 2021).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Mapleton Road on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.