16 December 2019
During a routine inspection
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The values of the service were embedded into practice and were designed to ensure people received a highly personalised service which focussed on their specific needs and aspirations.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
People had developed positive relationships with staff and told us they felt safe. Risks to people’s safety were managed whilst ensuring people were able to develop their independence. Where people required support with their medicines this was provided in line with their prescriptions. People were supported to access healthcare professionals and to monitor their healthcare needs.
Staff were supported to develop skills and received the training they required to meet people’s individual needs. There were sufficient staff to meet each person’s support hours and staff were recruited safely. Staff told us they felt supported in their roles.
People were supported by staff who were caring and knew them well. Each person had a personalised support plan in place which highlighted their needs and goals for the future. People and their relatives spoke positively about what the support they received and how they were progressing towards independence.
People, relatives and staff were positive about the service and the approach of the registered manager. There were systems in place to check the quality of the service and the service worked in partnership with healthcare professionals and community resources. There was a strong emphasis on continually developing the service and people and staff were fully involved in this process.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update): The last rating for this service was Requires Improvement (published 2 January 2019). One breach of regulations was identified. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected: This was a planned inspection based on our inspection schedule.
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.