- Dentist
LCIAD Limited
Report from 30 April 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 27 May 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in the London Borough of Westminster and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included a principal dentist, 5 associate dentists, 6 dental nurses, 1 dental hygienist, 1 practice manager and a receptionist. The practice had 4 treatment rooms. During the assessment we spoke with the principal dentist , the receptionist, 2 dentists and the practice manager
People's experience of this service
On the day of our visit we spoke with two patients. Their responses and additional patient feedback we reviewed provided a positive view of the dental team and care provided by the practice. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.