Victoria House Dental Practice

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

We found staff to be open and willing to provide written feedback. The provider demonstrated a transparent and open culture in relation to people’s safety. When we highlighted the concerns to the provider, they immediately took action to review the information and provide evidence to support or counter the claims being made against them. Staff told us there was strong emphasis on people’s safety and continually striving to improve. Some staff told us in feedback they would not recommend changing anything in the way the practice was managed, however, some staff commented training and staffing levels could be improved. Feedback from staff was obtained through meetings, surveys, and informal discussions. Staff told us in feedback they were encouraged to offer suggestions for improvements to the service, and most they said these were listened to and acted upon, where appropriate. Overall, staff stated they felt respected, supported and valued, they worked with a very friendly and supportive team. Some staff commented they did not feel supported and feel, sometimes management can be disconnected from the team.

Where the information of concern had led to the off-site assessment, areas which required a response or improvement were acted on immediately by leaders. The information and evidence sent into us for review was clear and well documented. The practice responded to our concerns appropriately. As a result of the provider review into the concerns shared by us, practice staff had discussed outcomes to share learning and improve the service.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.