16 October 2019
During a routine inspection
People had good relationships with the staff and were complimentary of the care and support they received. Staff often went the extra mile to promote people’s wellbeing. They organised social events and gave people support in addition to their care packages. This included support with personal appointments, visiting beauty salons and attending church.
People told us they felt safe and staff knew what to do if they thought somebody was at risk.
There was a good standard of information showing how staff could minimise any risks, and people received their medicines safely.
People’s preferences about the support they received was integral to the assessment and care planning process. People were supported to maintain as much independence as possible.
Staff worked well with other health and social care professionals to make sure people received the support they needed.
Staff were recruited safely, well trained, and people had consistent staff providing their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People had signed their consent to care plans and risk assessments.
People told us staff provided their care and support in the way they preferred. They said staff respected their independence and privacy.
Systems were in place to gain the views of people using the service. People were involved in interviewing new staff.
The service benefitted from strong leadership. The registered manager worked with a wider management team to review and promote improvements within the service.
Rating at last inspection: At our last inspection we rated the service as good. (Published 18 May 2017)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.