- Dentist
Jiggins Lane Dental Surgery
Report from 17 July 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 25 September 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation and infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance and they were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required and there was effective leadership and a culture of continuous improvement. The practice is in Birmingham and provides NHS dental care and treatment for adults and children. At the time of our assessment, the dental team included 1 dentist, 1 dental nurse, 1 practice manager and 1 receptionist . The provider also employed a consultant dental advisor. The practice had 1 treatment room. During the assessment we spoke with the dentist, the dental nurse, the practice manager and the consultant dental advisor.
People's experience of this service
Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. All views expressed by patients were positive. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.