7 July 2023
During a routine inspection
Leigh Court Centre is a domiciliary care service that provides personal care to people in their own homes and a number of supported living services. At the time of the inspection 16 people were receiving the regulated activity of personal care.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
Right care;
People were supported by staff who had checks undertaken to ensure staff were suitable, although we have made a recommendation in relation to Disclosure and Barring Service (DBS) checks as these were not always in place prior to staff employment. People were happy with the care and support they received from staff and staff knew people well. People were supported in the least restrictive way possible and in their best interests.
Right Support;
People’s care plans contained important information relating to their individual needs, routines, likes and dislikes. Staff promoted people’s independence and choice and if required information was provided in an alternative format.
Right Culture;
People received support from staff who felt well supported and who were recognised for their individual contribution. People were encouraged to raise concerns and provide feedback with staff so any problems could be resolved. People were empowered to access the local community such as cafés, the gym and places of interest. Staff supported people to access employment opportunities along with hobbies they enjoyed.
Rating at last inspection and update
The last rating for this service was Published 16 June 2018 and was rated Good. At this inspection we found the service remained Good.
Why we inspected
This inspection was prompted as we had not inspected this service since 2018.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Recommendations
We made one recommendation in relation to staff having a Disclosure and Barring Service (DBS) check in place prior to starting their employment.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk