Farlington Dental Practice

Updated 13 April 2016

We carried out an announced, comprehensive inspection on 7 March 2016. The inspection was carried out by a lead inspector and a dental specialist adviser.

During our inspection visit, we reviewed policy documents and staff recruitment records. We spoke with six members of staff. We conducted a tour of the practice and looked at the storage arrangements for emergency medicines and equipment. We were shown the decontamination procedures for dental instruments and the computer system that supported the patient dental care records. We reviewed 12 CQC comment cards completed by patients and obtained the view of 12 patients on the day of our inspection. Patients gave positive feedback about their experience at the practice.

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To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 13 April 2016

We carried out an announced comprehensive inspection on 7 March 2016 to ask the practice the following key questions;

Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Background

Farlington Dental Practice is a dental practice providing private treatment for both adults and children.

The practice is situated in a converted domestic dwelling situated north of Portsmouth, Hampshire. The practice has two dental treatment rooms and a separate decontamination room used for cleaning, sterilising and packing dental instruments.

The practice employs a dentist, hygienist, dental nurse, receptionist and a practice manager. The practice’s opening hours are Monday and Wednesday 9am to 5.30pm, Tuesday 2pm to 7pm and Thursday and Friday 9am to 1pm. There are arrangements in place to ensure patients receive urgent dental assistance when the practice is closed.

Mr. Shahram Erfanmanesh is registered as an individual and is legally responsible for making sure that the practice meets the requirements relating to safety and quality of care, as specified in the regulations associated with the Health and Social Care Act 2008.

During our inspection we reviewed 12 CQC comment cards completed by patients and obtained the view of 12 patients on the day of our inspection

We carried out an announced comprehensive inspection on 7 March 2016 as part of our planned inspection of all dental practices. Our inspection was carried out by a lead inspector and a dental specialist adviser.

Our key findings were:

• The practice philosophy was to provide high quality patient centred care with an emphasis on the prevention of dental disease at all times

• Staff had been trained to handle emergencies and appropriate medicines and life-saving equipment was readily available in accordance with current guidelines.

• The practice appeared clean and well maintained.

• Infection control procedures were robust and the practice followed published guidance.

• The practice manager acted as the safeguarding lead with effective processes in place for safeguarding adults and children living in vulnerable circumstances.

• A system was in place to report incidents with practice meetings used as a vehicle for shared learning.

• The dentist provided dental care in accordance with current professional and National Institute for Care Excellence guidelines

• The service was aware of the needs of the local population and took these into account in how the practice was run.

• Patients could access treatment and urgent and emergency care when required.

• Staff recruitment files contained essential information in relation to Regulation 19, Schedule 3 of Health & Social Care Act 2008 (Regulated Activities) Regulations 2015.

• Staff received training appropriate to their roles and were supported in their continuing professional development.

• Staff we spoke to felt well supported by the practice owner and were committed to providing a quality service to their patients.

• Information from 12 completed Care Quality Commission comment cards gave us a completely positive picture of a friendly, caring, professional and high quality service.

• The practice received no complaints throughout 2015