- Care home
Littlefair
Report from 14 January 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 26 November 2024. The service is a residential service providing support to older people and people living with dementia. The provider was previously in breach of the legal regulations in relation to providing safe care and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations. Systems for managing medicines had improved, staff managed medicines well and involved people in planning any changes. The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks were mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular support to maintain high-quality care. There was a culture of continuous improvement. Systems for monitoring quality and safety had improved and there was no longer a breach of regulations. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Staff worked with the local community to deliver the best possible care and were receptive to new ideas.
People's experience of this service
People and their relatives were overwhelmingly positive about the quality of their care. They felt safe, were fully involved in planning their care and understood their rights. People said they received high quality care from knowledgeable staff who treated them as individuals. One person said, “I can’t speak highly enough of the staff here.” Another person said, “Staff are all welcoming, loving and kind.” A relative told us, “I have peace of mind knowing the staff are caring and kind.” Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them. Everyone we spoke with told us the food provided at the service was excellent and their needs and preferences were considered. People felt able to complain and were confident action would be taken and improvements would be made. People had confidence in the staff and said they knew them well. One person told us, “That’s the key to this place, the staff know people very well.”