1 February 2019
During a routine inspection
Sanctuary Home Care Ltd – Stoke provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care. At the time of the inspection there were ten people being supported with personal care living in the scheme. People had a range of support needs such as people living with dementia, people with mental health needs, older and younger adults and people with a physical and/or sensory impairment.
The service was also registered for domiciliary care for people living in their own homes in the community; however, the service was not currently supporting anyone with this.
People’s experience of using this service:
People felt safe and risks were mitigated. There were enough staff to ensure people received timely support. People received their medicines. Lessons were learned when things went wrong. People were protected from cross infection as appropriate measures were in place.
People had their needs assessed and had access to other healthcare professionals when needed. People were supported to have food and drinks appropriate for their needs. The principles of the Mental Capacity Act (2005) were being followed.
People were treated with dignity and respect by staff. People had a choice and were able to make decisions about their care whilst being supported to remain independent.
People received personalised care that met their needs. People knew they could make a complaint if they needed to and these were responded to. No one was nearing the end of their life at the time of the inspection, however the provider had considered the plans people may need and had developed templates in readiness.
People, relatives and staff found the registered manager and head of care approachable and supportive. The service worked in partnership with organisations and sought feedback from people who used the service to make improvements.
Systems were in place to monitor the care people received and improvements were made when necessary. People were asked for their opinion about their care. The service worked in partnership with other organisations. The previous inspection rating was displayed and notifications were submitted as necessary.
Rating at last inspection:
Requires Improvement (report published February 2017)
Why we inspected:
We planned the inspection based on the previous rating.
Follow up:
We will continue to monitor the service through the information we receive.