Archived: Reach Supported Living - Gloucester

Updated 26 April 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 2 March 2017. We gave the service notice of the inspection because the registered manager is often out of the office providing support to people and staff. We needed to be sure that they would be in. The inspection was carried out by one inspector. We spoke with the registered manager and four members of staff. Following our visit to the office we visited people in their homes on 15 March and 20 March 2017 and spoke with five people and three members of staff. We also spoke with five relatives of people using the service on the telephone.

We reviewed records for people using the service and checked records relating to staff recruitment, support and training and the management of the service.

Updated 26 April 2017

This inspection took place on the 2 March 2017 and was announced.

Reach Supported Living - Gloucester is registered to provide personal care. At the time of our inspection there were 25 people receiving the regulated activity of personal care.

Reach Supported Living - Gloucester had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were at risk of receiving care from unsuitable staff because robust recruitment procedures were not being applied.

We heard positive comments about the service from relatives of people using the service such as “The best company we’ve come across” and “The first company we felt we could trust”.

People were enabled to live safely; risks to their safety were identified, assessed and appropriate action taken. People's medicines were safely managed.

People were satisfied with their support and the approach and effectiveness of staff. People's individual needs were known to staff who had achieved positive relationships with them. People were treated with kindness, their privacy and dignity was respected and they were supported to maintain their independence and engage in activities. People and their representatives were involved in the planning and review of the support they received.

Staff received support to develop knowledge and skills for their role and were positive about their work with people. Managers were accessible to people using the service and staff. Systems were in place to check the quality of the service provided including gaining the views of people who used the service.