The Care Quality Commission
  • Community
  • Community substance misuse service

Archived: Stoke Integrated Treatment Substance Misuse Service: Canalside Prescribing - Structured T3

Festival Park, Stoke On Trent, Staffordshire, ST1 5UR (01782) 212800

Provided and run by:
Change, Grow, Live

All Inspections

23 January 2014

During a routine inspection

Canalside is part of the Stoke integrated treatment substance misuse service. The service provides support treatment and care to people who wish to recover from substance misuse. The location also houses many of the group's administrative staff.

The service is shown as having two registered managers in this report. This is because Sandra Eden has moved to another position within the company but has yet to submit a formal notification to us.

People were referred to Canalside following contact with other professionals and having made initial progress towards recovering. Canalside provides facilities for people to attend workshops, one to one support and a drop-in social meeting place. In addition the location provides Hepatitis testing and treatment services.

People who used the service were able to access any of the facilities in line with their personal needs.

We saw records which showed that people who used the service had signed consent to their treatment and support.

Care, treatment and support was based on people's individual needs. A person who used the service said, 'All the support is based on what you identify you can achieve'.

Canalside provided a clean and hygienic environment both in respect of the treatment and testing services and the buildings as a whole.

There were sufficient suitably qualified and skilled staff to meet people's needs.

The provider had systems in place to monitor and assess the quality of the service provided.

22 January 2013

During a routine inspection

On the day of the inspection none of the people who used the service were present. No one had arrived to use the service due to adverse weather conditions. We spoke with six staff members about their roles and responsibilities. We also looked at the records of care and support of two of the people who used the service.

Three staff teams worked for the service. Namely the recovery support team, the drug intervention programme (DIP) team and the hepatitis programme team. The staff teams worked together to ensure that people received effective care and support which was centred on them as individuals.

People were supported to recover from their dependencies and care and support was tailored to meet their individual needs. This included participating in group activities and structured activities. People were also welcome to call in informally to just chat and have a drink or a meal if they wished to.

The providers worked closely with other services to ensure that people received the care and support they needed. They also worked alongside other professionals to ensure that people would be equipped with the life skills they needed in order to live independently.