Archived: East Lancashire Integrated Substance Misuse Service: Clitheroe -T3 - Prescribing

We spoke with three people who used the service. All told us they had been involved in decisions about their care and two told us they had signed their care files. Comments received were, 'I have signed my care file'.

We spoke with people who used the service who confirmed to us the recovery workers had gone through their care file with them. Comments received were, 'I have gone through my care file, we have discussed how it is going I am happy'.

We looked at the care files of three people who used the service and saw documentation relating to the input from partner agencies involved in service users specific care need, such as GP, hospital and the DVLA.

We spoke with one recovery worker who told us they were staffed at present. We were told any cover was usually provided by other members of the team from another location or the management team.

We saw positive feedback on display in the office and example of this was, 'We just wanted to give you this gift as a mark of appreciation of the help to give to people in need of help in our community'.

We spoke with three people who used the service and asked them if they had any complaints. Comments received were, 'I am happy with the service, I feel we could of done with it for years X has been great',

They indicated they were respected by the workers at the project and their rights were upheld. They commented, 'My key worker is straight up and honest'.

With permission we looked at the recovery plan file of a person who used the service and found evidence that there were procedures in place to ensure their consent was gained in relation to the care provided to them.

We saw that the recovery plan clearly identified the needs of the person and included information on the level and type of support required to meet their identified needs.

We spoke with a temporary recovery support worker who told us they were confident in carrying out their responsibilities and discussed their learning and development and work experience with us. We saw evidence that recovery workers were appropriately qualified and provided with training relevant to their role.