Smartway Health and Social Care Limited

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Only one quality statement for this key question was reveiwed at this assessment. Findings from previous assessments of the service have been used to develop an overall scoring for this key question. People spoke positively overall about the staff although there were concerns about certain members of the team and how they understood people’s needs and provided care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to be involved in their daily care, where possible. The majority of people’s relatives told us they had been involved in the care planning of family member. One relative commented, “Yes. The phone me sometimes to ask me. When we looked at the hours we did.” People gave us numerous examples of where the staff team demonstrated a caring nature towards them.

Independence was not always promoted. Although the registered manager advised they encourage independence where possible this was not reflected in people’s care records with assessments and care plans did not contain detail about how and where independence could be promoted by staff. The registered manager explained the current framework around care reviews is an annual review. The registered manager stated this will sometimes take place face to face or over the phone. We requested evidence of all reviews; these could not be provided for all of the people who used the service.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.