6, 11 November 2013
During a routine inspection
There was a medication administration record sheet which was fully completed and with no gaps in signatures. We saw from the person's care record that medication was regularly reviewed by their general practitioner or the consultant in charge of their care.
The building was well decorated, warm and provided appropriate accommodation to meet the needs of the individual. The person using the service gave us permission to look at their room. We saw that it was personalised with pictures, photographs and personal items.
The provider showed us a comprehensive training matrix indicating that staff had undertaken a range of training. Staff stated that they had regular supervision and appraisals. We saw copies of notes from people's supervision and appraisals and noted that a range of topics and areas were discussed.
Each service user had access to an easy read version of the complaints policy. Staff also told us that if a person expressed that they wanted to complain they would help them contact their care manager to discuss the situation. There had been no complaints logged this year.